Terms
Good morning,
Good morning,
1. GREETINGS:
"Thank you for calling Paw Zone Mobile, this is [Your Name], how can we help you today?"
2. IDENTIFY EXISTING OR NEW CUSTOMER
“May I ask, are you an existing customer or this is the first time you are using us? ”
2.1 New Customer
“Tell me please, how would you like to start? Pricing, availability, or ready to book. I am here to help!” 2.1.1 Pricing Click on Pricing page 2.1.2 Availability Click on Availability page 2.1.3 Ready to Book We would love to groom your pet! Have you fill out any form online yet? We need to collect your pet’s info. Would you like to do it online or you prefer to give me that information over the phone now. *At your earliest convenience, please send me a current picture of your pet here to better understand their grooming needs* (Text) 2.1.3.1 NCA Online Text Script: “We would love to groom your pets! Please fill out the link below to better understand their grooming needs: https://www.pawzonemobile.com/new-customer-application.
2.2 Existing Customer
“Would you like to stick to the same groomer who did it last time or you don’t mind a different groomer for sooner openings." (For sooner openings, follow the availability page) If they want the appointment ASAP, ask the following questions: “What are the best days and times for you?” OR: “When exactly would you like to book the appointment for? "Our next available opening is for Wednesday the 29th, with a one -hour arrival window between 9:00 and 10:00 am. That means the groomer can arrive at anytime during that time frame. Will someone be available at home during that entire window?" 2.2.1 All existing customers must check if they are subject to either medical waivers 1.0 or 2.0, only based on age. If other medical conditions are mentioned, check with the manager. They only need to sign it ONCE PER YEAR. Search for records from 2025 before sending. 2.2.2 Address must be mentioned and confirmed either over the phone or text ALWAYS when booking a new appointment for them.