FAQ

Paw Zone Mobile serves most of Sonoma, Marin, and Napa counties. Our standard service areas include: Santa Rosa Rohnert Park Sebastopol Windsor Petaluma Cotati Kenwood Glen Ellen Novato San Rafael Mill Valley Tiburon Corte Madera Larkspur Napa If a customer calls from St. Helena, Youtville, Calistoga, Guerneville, or Bodega Bay, let them know: 'Yes, we can definitely make arrangements to get to your place. I'll refer you to our groomer who will assist you further.' After that, immediately call Daniel so he can follow up with the customer and provide the quote including any travel fee.

Case 1: When an Appointment Is Canceled Action Steps: 1. Change the appointment color to green. 2. Edit the title and add 'CANCELED' in large letters at the beginning. 3. Create a new opening for the same date and time. 4. Keep the same ETA (if any) in the title. 5. Keep the same City or City Group as the canceled appointment. 6. Make sure the opening is visible for rebooking. Note: If the canceled appointment was in a city within the Marin South group, create the new opening under Marin South instead of the single city.

Case 1: When an Appointment Is Canceled Action Steps: 1. Change the appointment color to green. 2. Edit the title and add 'CANCELED' in large letters at the beginning. 3. Create a new opening for the same date and time. 4. Keep the same ETA (if any) in the title. 5. Keep the same City or City Group as the canceled appointment. 6. Make sure the opening is visible for rebooking. Note: If the canceled appointment was in a city within the Marin South group, create the new opening under Marin South instead of the single city.

Case 1: When an Appointment Is Canceled Action Steps: 1. Change the appointment color to green. 2. Edit the title and add 'CANCELED' in large letters at the beginning. 3. Create a new opening for the same date and time. 4. Keep the same ETA (if any) in the title. 5. Keep the same City or City Group as the canceled appointment. 6. Make sure the opening is visible for rebooking. Note: If the canceled appointment was in a city within the Marin South group, create the new opening under Marin South instead of the single city.