Terms
Good morning,
Good morning,
AVAILABILITY PAGE
What are the best days and times for the appointment? OR When exactly would you like to book for?" Call the manager immediately to make arrangements.
“Please bear in mind that the reservation is made once a $20 non-refundable deposit is completed.
"Thanks, please let me call groomers to make the arrangements. I will get back you shortly" Call the manager immediately to make arrangements.
Our next available opening is for Wednesday the 29th, with a one-hour arrival window between 9:00 and 10:00 a.m. That means the groomer can arrive at any time during that time frame. Will someone be available at home during that entire window?
Special Openings
🕒 Marin South & Novato Applies to customers located in: Marin South or Novato — areas near our standard service zones. 🔍 Finding Sooner Appointments When a customer requests an earlier appointment than what’s shown on the calendar: 1. Look for any day with no more than 4 full-service pets scheduled. 2. Create additional opening without exceeding the 5-pet daily limit. 📆 Offering the Appointment * Offer the available day with an ETA window between 8:00 AM – 5:00 PM. * The customer must agree to be available all day. * We will call 30–60 minutes before arrival as a courtesy, but no exact time is guaranteed.
🔄 Other Cities For customers in: Petaluma, Rohnert Park, Sebastopol, Oakmont, Windsor, Healdsburg. This rule also includes Santa Rosa in the search, but not as the target of the swap. 🔍 When to Use This Rule: A customer from one of the listed cities wants a sooner appointment than what’s shown on the calendar. (eg. A customer from Petaluma wants sooner) 🧭 Step-by-Step Process 1. Search for Earliest Availability * Start checking from the day after tomorrow. * Look across all listed cities + Santa Rosa. * Find the soonest day with exactly two available appointments in the same city (e.g., two open spots in Rohnert Park). 2. Book & Swap * Book one of the two openings for the customer requesting the sooner appointment. * Change the other opening in that city (e.g., Rohnert Park) to show as available in the customer’s city (e.g., Petaluma). 3. Reassign Original Slot * Go to the original slot in the customer’s city (e.g., Petaluma) that they are not willing to wait for. * Swap that original appointment slot with the two appointments you used from the other city (e.g., Rohnert Park). * This maintains balance across the route while meeting the customer’s request. ❌ Important Restriction * If only one opening is available on that day (instead of two), skip that reassigning process. * Move to the next day with two available openings in the same city to reassign.
📍 Santa Rosa Applies when a customer is asking for a sooner opening in Santa Rosa than what is shown on the calendar. ✅ Rule Summary: You may offer an earlier Santa Rosa appointment by repurposing certain openings in nearby cities — but only if: * The opening is the first or last appointment of the day, AND * The appointment is located in one of these eligible cities: * Petaluma * Rohnert Park * Sebastopol * Windsor * Healdsburg * Oakmont 🕒 This rule applies to: * Same-day requests (Today) * Next-day requests (Tomorrow) * Any future day ⚠️ Do NOT apply this rule to: * Marin County or Novato * City of Sonoma * Napa ✅ Why this rule exists: Our mobile team starts and ends each day in Santa Rosa. If a nearby city has the first or last slot available, we may switch it for a Santa Rosa customer needing a sooner time.